Privacy Policy

We collect the following categories of personal information:

a. Information you give us directly

• Contact and business details , name, business name, email address, phone number, trade or service type, service area, city and state, website address, and anything else you type into a form or tell us on a call.
• Meta (Facebook and Instagram) lead forms , if you submit one of our instant lead forms on Facebook or Instagram, Meta transfers the information you entered (typically name, email address, phone number, and your answers to our qualifying questions) to us. Some of those fields may be pre-filled by Meta from your profile; you can edit or clear them before submitting. We receive this information only after you tap submit.
• Scheduling and intake information , when you book a session with us, the details you provide when scheduling, plus notes we take during the call (for example, your license number, job photos, and job history, if you choose to share them for onboarding).
• Billing information , if you become a client, our payment processor collects your payment card or bank details. We do not store full payment card numbers ourselves.

b. Information collected automatically

• Website and device data , IP address, browser type, device type, operating system, pages viewed, time on page, referring URL, and the advertising campaign or search that brought you to us. Collected through cookies and similar technologies (see Section 4).
• Tracked phone numbers and call data , we install call-tracking numbers so leads can be attributed to a source. When you call one of these numbers we log the calling number, the number dialed, date, time, call duration, and the marketing source. Calls may be recorded or transcribed for quality and record-keeping; where a call is recorded, you will be notified at the start of the call and may decline by hanging up or asking us not to record.
• Email and SMS engagement , whether a message was delivered, opened, clicked, or replied to.

c. Information we receive from third parties

• Advertising and lead platforms (including Meta and Google) that pass us the leads and campaign attribution described above.
• Publicly available business information , for example, a Google Business Profile, license registry, or company website , used to understand your business before a call.
• Client-provided data , if you are a client, the customer lists, past quotes, and contact records you provide to us so we can run review requests and follow-up on your behalf. See Section 8.

We do not intentionally collect sensitive personal information (such as government ID numbers, health information, precise geolocation, biometric data, or financial account credentials) and we ask that you not send it to us.

We use personal information only for these purposes:

• To contact you. To respond to your inquiry, call or text you back, schedule and confirm your session, and follow up if we do not reach you. If you submit a form or lead form, you are asking us to contact you about our services.
• To provide and operate our services. To design, build, integrate, operate, and support the consulting engagements and workflow systems you request.
• To measure our advertising. To understand which campaigns, ads, keywords, and pages produce inquiries, and to report cost per lead accurately.
• To improve our services and site. Aggregate analysis of traffic and conversion behavior.
• To meet legal, tax, and record-keeping obligations, to enforce our agreements, and to prevent fraud and abuse.

We do not use your information for automated decision-making that produces legal or similarly significant effects about you.

We share personal information only with service providers that help us operate, and only for the purposes described above. Each is bound by contract or by its own terms to use the data only to provide services to us. Our current providers include:

• Meta Platforms, Inc. , hosts the lead forms and advertising through which some inquiries reach us, and provides campaign measurement. Meta’s handling of your data on its own platforms is governed by the Meta Privacy Policy.
• Google LLC, Google Analytics and Google Ads for site analytics, conversion tracking, and advertising measurement; Google Sheets, where lead records are stored in our internal tracking sheet; Google Voice, used to send us real-time notifications when a new lead arrives; and Google Business Profile for review management on behalf of clients. Google’s handling of data is governed by the Google Privacy Policy.
• Zapier Inc. , moves lead records between the systems above (for example, from a lead form into our Google Sheet and into a notification). Zapier acts as a data processor and does not use the data for its own purposes.
• Telephony and messaging providers , provide our tracked phone numbers, call routing, call recording/transcription, and SMS delivery.
• Website hosting, email, scheduling, and payment providers , the infrastructure that runs our site, sends our email, books our calls, and processes client payments.
• Our clients (for end-customer data only) , where we run review requests or follow-up on behalf of a trade business, that business receives the resulting records. See Section 8.

We may also disclose information where required by law, subpoena, or court order; to protect our rights, safety, or property; or in connection with a merger, acquisition, or sale of assets (in which case we will notify affected individuals).

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money or other valuable consideration. We have not sold or shared personal information in the preceding twelve months.

SMS-specific commitment: no mobile information , including phone numbers and SMS consent , will be sold, rented, or shared with any third party or affiliate for their own marketing or promotional purposes. Mobile information is shared only with the messaging service providers strictly necessary to deliver the messages you asked for, and those providers are prohibited from using it for any other purpose.

We use cookies, pixels, and similar technologies on goprestigeiq.com. These fall into three groups:

• Essential , required for the site to load, for forms to submit, and for security.
• Analytics , Google Analytics, which tells us how many people visit, which pages they read, and where they came from. You can opt out across all sites using the Google Analytics Opt-out Browser Add-on.
• Advertising and conversion measurement , Google Ads conversion and remarketing tags, and, where enabled, the Meta Pixel and Meta Conversions API. These record that a visitor arriving from an ad took an action such as submitting a form or starting a call, so the platform can measure results and show relevant ads. Where the Meta Conversions API is used, the same conversion event is also sent from our server to Meta; any contact fields included in that transmission are hashed before sending and are used for event matching and measurement only.

You can control this tracking at any time:

• Block or delete cookies in your browser settings.
• Adjust your Meta ad preferences at facebook.com/adpreferences and review off-Facebook activity in your Meta account settings.
• Adjust Google ad personalization at adssettings.google.com.
• Send a Global Privacy Control (GPC) signal from your browser; we honor it as an opt-out of sharing for targeted advertising where applicable law requires.

Consent. By submitting a form, a Meta lead form, or your number on a call, you agree that PrestigeIQ may contact you by phone call, text message, and email at the number and address you provided, including through an automated system, about your inquiry and our services. Consent to receive marketing texts is not a condition of purchasing anything from us.

Frequency and cost. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to opt out.

• Text: reply STOP to any message to stop all texts, or HELP for assistance. You will receive one confirmation message and then no further texts.
• Email: click the unsubscribe link at the bottom of any marketing email.
• Calls: tell us on the call, or email us, and we will add you to our internal do-not-call list.
• Everything at once: email admin@goprestigeiq.com with “Opt out” in the subject line. We process opt-out requests within 10 business days.

We may still send you transactional messages you have asked for (such as an appointment confirmation) unless you ask us to stop those as well.

• Leads and inquiries that do not become clients: retained for up to 24 months from your last interaction with us, then deleted or de-identified.
• Client records: retained for the term of the engagement and for 7 years after it ends, to meet tax, accounting, and contractual record-keeping obligations.
• Call recordings and transcripts: retained for up to 12 months, then deleted.
• Analytics and advertising data: retained according to the platform’s default retention settings, generally 14 months or less.
• Opt-out records: retained indefinitely, because we must keep a record that you asked not to be contacted in order to honor that request.

We delete data sooner on request , see Section 7 , except where we are legally required to keep it.

Regardless of where you live, you may ask us to do any of the following, free of charge:

• Access , tell you what personal information we hold about you and where it came from.
• Correct , fix information that is wrong or out of date.
• Delete , erase your personal information from our systems, including our CRM, our Google Sheet lead records, and our email and SMS lists.
• Port , receive a copy of the information you gave us in a portable format.
• Opt out , of marketing contact, and of targeted advertising, profiling, and any sharing of personal information.
• Withdraw consent , at any time, without affecting processing already carried out.
• Be free from retaliation , we will never deny you service, charge you a different price, or give you a lower quality of service because you exercised a privacy right.

How to make a request: email admin@goprestigeiq.com with “Privacy request” in the subject line and tell us what you want done. We will confirm receipt within 10 business days and complete the request within 45 days (extendable once by another 45 days if the request is complex, with notice to you). We verify requests by matching the email address or phone number in our records; if we cannot verify you, we will tell you why. An authorized agent may submit a request on your behalf with written permission.

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have these rights by statute, including the right to appeal a denied request , to appeal, reply to our decision email and we will respond within 45 days. Individuals in the EEA or UK may also lodge a complaint with their supervisory authority; our lawful bases are consent, performance of a contract, and legitimate interests in operating and marketing our business.

When a skilled-trade business hires PrestigeIQ, we handle personal information belonging to that business’s customers and prospects , names, phone numbers, email addresses, service history, past quotes, and review-request records.

• For that data, the client is the controller (or business) and PrestigeIQ is the processor (or service provider). We process it only on the client’s documented instructions and only to deliver the services they engaged us for.
• We do not sell that data, do not use it to market our own services, do not combine it with data from other clients, and do not retain it after the engagement ends except as needed for backups and legal obligations.
• Clients are responsible for having a lawful basis and, where required, consent , including prior express written consent for marketing calls and texts , for the contacts they provide to us.
• If you are a customer of one of our clients and want your data accessed or deleted, contact that business directly, or email us at admin@goprestigeiq.com and we will forward your request to them and act on their instruction.

We use access controls, encryption in transit (TLS), limited need-to-know access for our personnel, and reputable vendors with their own security programs. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and any required regulator in the timeframe the law requires.

Our services are for business owners and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, email us and we will delete it promptly.

We operate in the United States, and our service providers store and process data in the United States. If you contact us from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where data-protection law may differ from your home country. Where required, we rely on Standard Contractual Clauses or your consent for those transfers.

PrestigeIQ is an independent business. This Privacy Policy describes PrestigeIQ’s own practices only. It is not issued, sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Google LLC, or any other advertising platform. Those companies are not responsible for how PrestigeIQ handles your information once it reaches us. Information you provide to Meta or Google directly , for example, the profile data Meta uses to pre-fill a lead form , is governed by their privacy policies, linked in Section 3.

We may update this policy as our services or the law change. The effective date at the top always reflects the current version. If we make a material change , for example, adding a new category of data sharing , we will post a notice on this page and, where we have your email address and the law requires it, notify you directly. Your continued use of our site or services after the effective date means you accept the updated policy.

For any privacy question, access or deletion request, opt-out, or complaint:

PrestigeIQ
Email: admin@goprestigeiq.com
Web: goprestigeiq.com
We respond to privacy requests within 10 business days.